Shipping policy

JIMPSY SHIPPING POLICY

This policy applies to orders placed through jimpsy.com, operated by Jimpsy LTD.

1. Delivery Areas and Charges

We offer the following standard delivery services:

We do not deliver to the Scottish Highlands, Islands or the Republic of Ireland. 

Any applicable delivery charge will be displayed at checkout before payment.

2. Order Processing

Orders are normally dispatched within 1–2 working days of order confirmation.

Working days are Monday to Friday, excluding bank holidays. Orders received on weekends or bank holidays will begin processing on the next working day.

If an issue affects the dispatch of your order, we will contact you using the details supplied at checkout.

3. Estimated Delivery Times

Standard delivery normally takes 3–5 working days from order confirmation.

Delivery times are estimates unless a specific date has been expressly agreed. We do not currently offer express or next-day delivery.

4. Delivery Partners

We use Royal Mail, Evri, Yodel and DPD. The carrier is selected according to the parcel and delivery destination.

Where tracking is available, tracking details will be provided after dispatch.

5. Delivery Details and Address Changes

Please ensure your delivery address and contact details are complete and accurate before placing your order.

To request an address correction, email support@jimpsy.com as soon as possible. We will try to make changes before dispatch, but an address amendment may not be possible once your parcel is in transit.

Where an incorrect or incomplete address results in additional delivery costs, we will explain any reasonable redelivery charge before proceeding.

6. Missed Deliveries

If you are unavailable when delivery is attempted, please follow the carrier’s instructions for redelivery or collection, where offered.

If your parcel is returned to us, we will contact you to discuss redelivery or cancellation. Any applicable redelivery charge will be explained before you agree to it. Your legal cancellation and refund rights remain unaffected.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, email support@jimpsy.com with your order number.

We will investigate with the carrier and advise you of the next steps. You are not required to pursue a claim against the carrier yourself.

Where an order is confirmed lost or cannot be delivered, we will arrange a replacement or refund as appropriate, in accordance with your legal rights.

8. Damaged, Incorrect or Incomplete Orders

Please contact support@jimpsy.com promptly if your order arrives damaged, contains an incorrect item or has missing components.

Provide your order number, a description of the issue and photographs where available. Please retain the packaging where practical to assist our investigation.

We will arrange an appropriate resolution and cover reasonable return costs where necessary. A delay in reporting an issue does not automatically remove your legal rights.

9. Your Legal Rights

Goods remain our responsibility until they are delivered to you or a person you nominate to receive them.

Nothing in this policy limits your legal rights concerning delivery, cancellation, refunds or faulty goods.