1

Include your order number

This helps us find your purchase faster.

2

We reply within 1 to 2 working days

Please also check your junk folder.

3

One-year warranty included

Every Jimpsy product has aftercare cover.

Popular FAQs

How do I track my order?

Once your order has been dispatched, you will receive tracking information where available. If you contact us about tracking, include your order number and the email used at checkout.

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Popular FAQs

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Contact Us

  • Email us

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    Email us 

  • Chat us on Whatsapp

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    Whatsapp Chat 

  • Call back

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    Request a call back 

How can we help?

We’re here to help with your orders, products and anything else you need. Choose the best way to get in touch. We’d love to hear from you.

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Email us

Get in touch for help with orders, products or anything else.

Email us

Chat on WhatsApp

Start a conversation with us on WhatsApp.

WhatsApp chat

Request a callback

Prefer to speak to us? Request a callback and we’ll be in touch.

Request a callback

Popular FAQs

Find quick answers to our most common questions.

How do I track my order?

Sign in to your account to view your order details. If you need help with an order, email support@jimpsy.com and include your order number.

Delivery

For delivery information, please see our shipping policy. Contact us if you have a question about your delivery.

Returns

Please read our returns and refund policy and contact support@jimpsy.com before arranging a return. We’ll provide the appropriate instructions.

One year warranty

Every Jimpsy product includes a one year warranty. For warranty support, email support@jimpsy.com with your order number and a description of the issue.

Send us a message

Tell us a bit about what you need and we’ll get back to you as soon as possible.

For a callback, choose “Callback request” and include your phone number and a suitable time in your message.