Frequently asked questions
Are all products used or do you also sell new items
At Jimpsy, we sell both new and refurbished/used products. While some of our items are pre-owned or professionally refurbished to ensure high quality, we also offer a selection of brand-new products. Each product listing will indicate whether the item is new, used, or refurbished, so you can shop with confidence!
What is the difference between new, used, and refurbished products?
New – These are unused items, but some may not come with the original packaging. They are fully functional and in brand-new condition.
Used – These are pre-owned items that may show signs of wear but are tested to ensure they work properly. They may or may not include original packaging or accessories.
Refurbished – These items have been professionally inspected, tested, and restored to full working condition. While they may have minor cosmetic imperfections, they function like new.
Are the used and refurbished items tested before being sold
We ensure that every used and refurbished product goes through a rigorous inspection and testing process before it is listed for sale. Our goal is to provide high-quality, reliable products that meet our customers' expectations.
Our Testing & Inspection Process:
Physical Inspection – We check for any cosmetic wear, missing parts, or damage.
Functionality Testing – Each item is tested to ensure it works properly, including power checks, performance testing, and hardware diagnostics.
Refurbishment (if needed) – For refurbished items, we repair or replace any faulty components, clean the product thoroughly, and restore it to like-new condition.
Final Quality Check – Before listing, the product undergoes a final round of testing to ensure it meets our quality and performance standards.
While some refurbished and used products may show minor cosmetic imperfections, they are fully functional and ready for use. We stand by our products and ensure transparency by clearly stating their condition in each listing.
Shop with confidence at Jimpsy – where quality meets affordability!
What are your Return and Refund policy?
Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, the following conditions must be met:
- Items must be returned in their original condition, unused or in the same condition as received.
- New items must be returned with all original packaging, accessories, and components included.
- Used and refurbished items must be returned in the same condition as supplied and will be inspected upon return.
- Items that show signs of misuse, alteration, or damage caused after delivery will not be eligible for a return.
Returns can be initiated by logging into your account at https://account.jimpsy.com
If you require any assistance with a return or refund, please contact our support team at support@jimpsy.com.
Return Shipping
- Free return shipping is provided for eligible returns submitted within the 30-day return period.
- No restocking fees are charged.
Non-Returnable Items
At this time, all items are eligible for return provided they meet the conditions outlined above.
There are no final sale exclusions, unless clearly stated on the product listing.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to the original payment method.
- Refunds are typically completed within 5–10 business days after approval, depending on your payment provider.
- Original delivery charges are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us as soon as possible so we can resolve the issue promptly.