Refund policy

Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, the following conditions must be met:

• Items must be returned in their original condition, unused or in the same condition as received.

• New items must be returned with all original packaging, accessories, and components included.

• Used and refurbished items must be returned in the same condition as supplied and will be inspected upon return.

• Items that show signs of misuse, alteration, or damage caused after delivery will not be eligible for a return.

Returns can be initiated by logging into your account at https://account.jimpsy.com

If you require any assistance with a return or refund, please contact our support team at support@jimpsy.com.

Return Shipping

• Free return shipping is provided for eligible returns submitted within the 30-day return period.

• No restocking fees are charged.

Non-Returnable Items

At this time, all items are eligible for return provided they meet the conditions outlined above.
There are no final sale exclusions, unless clearly stated on the product listing.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to the original payment method.

• Refunds are typically completed within 5–10 business days after approval, depending on your payment provider.

• Original delivery charges are non-refundable unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us as soon as possible so we can resolve the issue promptly.