Refund policy
This policy applies to consumer purchases made through jimpsy.com, operated by Jimpsy LTD. It explains our returns policy, refund procedure and one year product warranty.
1. Returns
If you change your mind, contact support@jimpsy.com and send your item back within 30 days of delivery. Items returned under this additional offer must be unused, in their original retail packaging and complete with all supplied accessories. Please retain proof of postage. The date you send the item back counts towards this deadline, so courier delays will not count against you.
This additional returns policy does not limit your statutory cancellation rights or your rights if goods are faulty, damaged, incorrect or not as described. See section 8 below.
To initiate a return, email support@jimpsy.com, providing your order number and details of the products you wish to return. Alternative proof of purchase is accepted.
Our customer support team will provide the applicable return instructions, including the return method and destination. Please do not dispatch products to our business address without instructions from our team.
Sale and promotional purchases are covered by the same returns policy.
2. Condition of Returned Products
For returns under our additional 30 day policy, products must be unused, in their original retail packaging and complete with all supplied accessories, components and instructions. Please pack the goods securely for their return.
You may inspect the product to establish its nature, characteristics and functionality. Where handling beyond reasonable inspection results in a loss of value, we may make a proportionate deduction from your refund. We will explain the basis of any deduction.
Opening the packaging does not, by itself, prevent a return. Original packaging is not required to exercise statutory cancellation rights or to make a claim for faulty goods.
No restocking fee applies.
3. Return Costs
Customers are responsible for the direct cost of returning goods when they change their mind.
Jimpsy LTD will cover reasonable return costs where goods are faulty, damaged, incorrect or not as described, together with necessary return costs for valid warranty claims.
Please contact support@jimpsy.com before arranging transport so that we can provide appropriate instructions.
4. Damaged, Incorrect or Faulty Goods
Please inspect your order on receipt and contact us promptly if any product is damaged, incorrect or incomplete. Include your order details, a description of the issue and photographs where available. Reporting an issue promptly helps us resolve it and does not shorten your statutory rights.
If a product appears unsafe, discontinue use and contact us.
Where goods are faulty, not as described or unfit for purpose, you will generally have a statutory right to reject them within 30 days of delivery and obtain a full refund.
After this period, you may be entitled to a repair or replacement. If the remedy is unsuccessful, unavailable or cannot be completed within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or refund in accordance with applicable law.
5. Refunds
We aim to issue refunds within 5 working days of receiving your return. For statutory cancellations, we will refund you without undue delay and no later than 14 days after receiving the goods or evidence that you have sent them back, whichever comes first.
Where Jimpsy offers to collect goods under your statutory cancellation rights, the refund will be issued within 14 days of notification of cancellation.
Refunds will be made to the original payment method. No refund processing fee will be charged.
For the return of an entire order, we will refund the original standard delivery charge. Additional charges for premium delivery services are not refundable for change of mind returns. For partial returns, delivery charges that would still have applied to the retained products will not be refunded.
Refunds for goods rejected under your statutory rights will be issued without undue delay and within 14 days of our agreement that you are entitled to a refund.
Your payment provider may require additional time to display the refund in your account.
6. One Year Product Warranty
Jimpsy LTD provides a 12 month warranty from the date of delivery on new Jimpsy products purchased through jimpsy.com. The warranty applies within the United Kingdom and covers defects in materials and workmanship arising during normal domestic use.
For a valid warranty claim, we will arrange a repair or replacement without charge, including necessary transport costs within the United Kingdom. If neither remedy can reasonably be provided, we will offer a refund. Any substitute product will require your agreement.
The warranty does not cover:
- Normal wear from everyday use, or replacement of items designed to wear out.
- Damage caused by accident, misuse or neglect.
- Damage resulting from failure to follow the product’s operating or maintenance instructions.
- Damage caused by unauthorised modification or repair.
- Faults resulting from commercial use of products intended for domestic use.
To submit a claim, email support@jimpsy.com with proof of purchase, the product details and a description of the fault. We may request further information or inspection to assess the claim. Original packaging is not required.
Repairs and replacements remain covered for the remainder of the original warranty period, without affecting any statutory rights that apply to them.
Our one year warranty does not affect your legal rights as a consumer. Your statutory rights may continue after our 12 month warranty expires.
7. Order Cancellation
To cancel an order before dispatch, email support@jimpsy.com as soon as possible. Once an order has been dispatched, we may be unable to stop delivery. If you no longer require the item, contact us for return instructions. Our 30 day returns policy and your separate statutory cancellation rights are explained above and in section 8.
8. Statutory Rights
Nothing in this policy excludes or limits your rights under UK consumer law.
For most goods purchased online, the Consumer Contracts Regulations 2013 provide a statutory cancellation period of 14 days after delivery, followed by 14 days to return the goods.
Our return instructions are intended to facilitate processing and do not make statutory cancellation dependent on prior approval.
9. Contact Details
For all return requests, refund enquiries and warranty claims:
Email: support@jimpsy.com
Business and warranty provider: Jimpsy LTD
Business address: 49 Dagmar Road, Chatham, ME4 5HB, United Kingdom
The address above is provided for business identification. Please obtain return instructions before arranging the return of any product.